Conflict is a natural phenomenon wherever there is social interaction and social interaction is the very thread on which life is weaved. Whether it be at the office (workplace) with colleagues, in the field when implementing projects, or in your social life – conflict is bound to erupt anytime and anywhere. However, this needs not to bring your business and life to a halt, conflict is not inherently negative: conflict is associated with creativity and where there is no conflict, there is no major personal change or social progress.
Through understanding the concerns that bring about conflict and discerning the opportunities and costs of conflict, individuals and organisations can harness conflicts and mitigate against their escalation which results in high costs.
Realising the need for skills to handle conflict before it escalates, Novo Habitus Consulting Ltd offers a course that will equip you and your team, not only with the knowledge, but also the skills to effectively use in negotiation.
This training equips you and your team with the knowledge and skills to negotiate effectively in such a manner that all parties to the conflict come out of the negotiation fulfilled and with their relationships intact. The training takes you through understanding the three different types of negotiation which are: Positional, Interest –Based and Constructive Negotiation. The course is highly practical, with case studies and role plays to equip you with the tools and skill sets for conducting each of these negotiations.
The course is targeted at everyone in an organisation as it relates to social interaction which takes place in all spheres of life.
Managers and supervisors at all levels of the organisation
To register for this course, contact us on the following: